Strategies for Saying “No”
Barbara McRae, MCC
One of my clients, we’ll call her JoAnn, has two teenagers.
She asked me to help her say “No” calmly. She tends to avoid
any kind of possible conflict, and when she is faced with one,
she gets highly stressed, belaboring the point until the
message is lost.
It’s natural that a conflict can arise when someone wants
you to say “Yes” and you say “No.” This is especially the
case with teenagers that haven’t yet learned how to be
respectful of your role as parent-coach. In this role, you
have the responsibility to choose what’s best given the
situation at hand.
For example, if you give in to your underage teen’s request
to make beer or wine available for a party they’re having,
you’d be seen as a pushover. Teens don’t respect pushovers
even when they end up getting what they want. Further, you’d
be shirking your parental duties. If you refuse the request,
be prepared for complaints, including “You never let me do
anything. I hate you!” Here’s how you can minimize the
friction.
The best strategy I’ve found is known as the “sandwich”
technique. It consists of three statements. (1) Acknowledge
the other person’s statement (viewpoint). This validates
them and they feel heard which allows for more willingness
to hear you.(2) State the reason for your refusal and the
reason why you will not or cannot comply with your teen’s
wishes. (3) Add what you will do instead or can say to ease
their disappointment.
EXAMPLE:
1. I know you think it would be a lot more fun to have booze
at your party. And that you want me to get it for you.
2. I have an obligation as a parent to keep you safe and not
contribute to illegal activity. I’d rather have you think of
me as being over-protective than to go along with you and
then live with the guilt if someone ended up getting killed
as a result of drinking and driving at your party.
3. It’s important for us to responsible. I know you care about
your friends and wouldn’t want anything like that to happen
to them.
Keep your statements short. Lecturing teens doesn’t work. A
calm, caring tone and a centered disposition will help you
effectively deliver this message. If you start to lose command
of your emotions, stop talking. Excuse yourself, terminating
the conversation until you regroup.
If your teen is still not hearing your message, use the
“broken record” technique. You simply repeat your message
lovingly during your dialog, as often as it takes for your
message to stick.
Know that you’ve been successful when the words leave your
mouth. Don’t expect your teens to give you the satisfaction
of agreeing with you. That’s much more likely to happen when
they’re in their twenties!
Best-
Barbara
The Savvy Success Coach
www.teenfrontier.com
P. S. For additional support refer to Coach Your Teen to
Success.
